Shipping policy

Freight and delivery

1. Delivery

Our delivery time is usually 3-6 business days. The delivery time is calculated from the day after you have placed your order and fulfilled the payment, provided that all items you have ordered are in stock. Once the item has left our warehouse, the responsibility for delivery time and condition passes to the carrier. Voksi cannot provide a delivery guarantee for items that were not in stock when the order was placed or that have left our warehouse. This means that the total delivery time may be longer than usual if the carrier is to blame for the delay.

If your order has been split into multiple packages, you will receive a delivery confirmation per package. In the delivery confirmation you will find a package number (package number) that you can use to track your package at UPS.

As soon as we receive your order and have fulfilled the payment, we will send you shortly after an order confirmation to your E-mail. In it you will find information about your order. Always check your order confirmation and please contact our customer service if anything seems unclear.

UK: Your orders are delivered by DPD, freight cost £12

If you shop for more than £ 99 we will give free freight.

UPS delivers the order at your home address, if that is inconvenient you need to mark your delivery address on your order in the field order specification’s

2. Transport

If your item is damaged or disappears during its shipping time from Voksi, Voksi is responsible. If you return an item back to Voksi you are responsible for it during its shipping time

Product damages under transport

If, contrary to expectations, you receive an item that is damaged or otherwise in unacceptable condition, please contact Voksi Customer Service. We will help you as soon as possible and ensure that you avoid additional costs. As we need to report any damages to our transport company within 1-3 days, we ask you to contact us as soon as possible to simplify the process.

The above applies both in case of visible and hidden transport damage, therefore it is important that you open your package and check that your item is error-free and unharmed as soon as you receive your package.

If your item is visibly damaged, you should, if possible, report the damage to the pick-up site or to the driver immediately. Remember to store all packaging so that the complaint can be carried out correctly.

If you have received a package that you have not ordered, please contact customer service who can help you further with the return and next step.

3. Unclaimed packages

We reserve the right to charge for the handling costs incurred when a package is not collected (return shipping, handling fees, etc.). Therefore, we impose a fee of £20 if the package is not picked up. The shipment will be held at the pickup location for 7 days before being returned to us. Please note: If you wish to cancel a purchase and return the item, you must first contact our customer service, who will assist you with the return of the package.

4. Delays

If your order is delayed by more than 10 days, you have the right to cancel the purchase at no extra cost. For promotions, delivery may be delayed.