Refund policy
Return of items
If you are not 100% satisfied with your purchase, you can easily return the item to us and get a refund, as long as the item or items are returned to us at most 14 days after you received it or them.
If you wish to return an item, please contact our customer support team.
To start your return, send an email to support@voksi.com with the following information:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Our team will then arrange the return for you and provide all necessary instructions.
You will receive a refund within 14 days of receiving the package.
Price on return shipment: £20 (in case of complaint, we refund return postage)
The return freight is automatically deducted from the amount you are reimbursed. The shipping price you paid at the time of purchase will not be refunded.
Note! It is you as a customer who has the financial responsibility for your return to come to us. Therefore, you must note the package ID on the package you return to us and save the receipt from delivery company.
If your item is damaged, if you have not received a return note or if you have any other questions, you can always contact us via our customer service.
Enter and guarantee
Replacing a product
To exchange a product, you must return the product and you will receive your money back, excluding the return shipment cost.
See the applicable return prices and return terms above. You must make a new order for the product, size or colour you want to exchange for. You have a 14-day right of withdrawal from the day you receive your product. Contact customer support before you return the product, we need to make sure that we have the item you want to exchange for in stock and you need to receive a return form.
Right of withdrawal
When you shop at Voksi, you have the right to open and try your purchase. If the product is returned in degraded condition, read more below.
Products in degraded condition: It is expected that the item will be returned in the same condition as it was received for a full refund. If the item is returned in degraded condition or has been used so much that it cannot be sold for the original amount, we reserve the right to deduct an amount equal to the loss of value. This loss of value is assessed on a case-by-case basis. If the item cannot be returned in the same condition, please contact our customer service immediately, who can assess whether we can take the item back.
The EU withdrawal right
If you are located in the EU/EEA, you can cancel your order within 14 days of receiving it. This applies to customers in countries such as Germany, France, Sweden, and Denmark.
- You can start your return in seconds:
- Click “Withdraw Order” in our store
- Enter your order details
- Submit your request
- Follow the instructions sent by email
- No login required.
Complaint
When you shop at Voksi you get a 2-year guarantee on all products
To make a complaint about your item, please contact our customer service. We will ask you to send us a description of the product’s defects and clear proof of image, then we can help you further in the process. Any refund will be made as soon as possible once we have received and registered the defective item in our warehouse.
The product guarantee only covers manufacturing defects that existed when you received the product. Manufacturing defects must be presented and detected by Voksi. Depending on the situation, you may be offered a free repair, new product or discount in the original price. The product guaranty does not apply if we cannot find the product’s fault or if you have caused the damage yourself.